The Bell Witch Site

Book Information

Paperback Book Information        Electronic Book (e-Book) Information

Paperback Information

Ordering and Shipping FAQ

Q:  When can I place my order?
A:  We are closed on weekends and holidays; however, orders may be placed 24 hours a day, seven days a week.  If you send us an e-mail, we will respond within two business days.  For example, if you write on a Saturday, we will respond by Tuesday.   

Q:  Is my purchase refundable?
A:  All sales are final unless the book arrives damaged.  In such cases, we will refund the purchase when the Customer returns the damaged book at our expense.

Q:  How do you ship?
A:  United States Postal Service Media Mail, from TN.

Q:  Do I get a receipt/confirmation when I place my order?
A:  Yes.  As soon as you place your order, our payment processor, PayPal, sends it to you by e-mail.  This is the only thing you will receive from us other than the book itself.  Keep the confirmation -- it is your receipt.

Q:  When can I expect my book to arrive?
A:  Delivery time is usually within 14 business days of the date your order was placed.  We do not consider a book "late" or "undelivered" unless the maximum amount of time (14 business days) has passed. 

Q:  My book is late and I need to inquire about my order; where and how should I inquire?
A:  It is extremely rare for a book to be late; however, it can happen, and it's very frustrating for all involved.  The procedure is to send an e-mail to the e-mail address listed on the PayPal confirmation (pat at bellwitch dot org).  Include your name and shipping address, date of purchase, and Transaction ID number OR Receipt ID number.  We will not be able to research your order without your Transaction ID or Receipt ID number.

PayPal, our payment processor, does not have custody of the books or have access to our shipping records.  Filing an inquiry with them will only delay the process.  We will make every effort to answer your inquiry within two (2) business days. Please note that the Armand Press is not open on weekends or holidays; we answer e-mail on weekdays only.  We do not respond to threatening or abusive e-mails, or e-mails that are sent in rapid succession (spamming, flooding).  Instead, we report them!

~ If you have an e-mail filter, or your computer is behind a firewall, make sure our e-mail address is not blocked!  We are not responsible for missed communication due to a Customer's firewall or e-mail filter blocking our e-mails.~

Q:  I have decided that I no longer want the book; are they refundable?
A:  We are a small, print-on-demand company.  Once your order is placed, a third-party printing company is instructed and paid in advance to print your book for you.  They do not issue refunds.  For that reason, our books are not refundable.  If the book is physically damaged upon receipt, you will be asked to return the damaged book to us at our expense, and we will replace it free of charge.

Signing and Personalization

Q:  What is the difference between "author signature" and "personalized?"
A:  "Author Signature" means the author signs his name only.  "Personalized" means that he writes a line and then signs his name.  Most often, personalizations are to the effect of "To Your Name," followed by the author's signature.  To have your book personalized, you MUST provide instructions in the "notes" field of your order; for example, "Make it out to Johnny," etc.  ALL books will be signed by the author, however.

Q:  What if I don't want my book signed by the author OR personalized?
A:  You will need to type the word, "NOTHING," (in upper-case letters) in the "notes" field of your order.

Legal

Q:  May I copy or type from the book and distribute the information to others?
A:  No.  That would be a copyright violation.

Q:  May I use the book as a source for a book or movie that I am currently working on?
A:  Yes, provided that you follow all applicable copyright laws AND give proper credit.

 

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e-Book Information

Ordering and Shipping

Q:  How and when will I receive my e-Book?
A:  Within 1-3 business days of your purchase (holidays and weekends excluded), you will receive an e-mail message entitled, "Bell Witch e-Book."  Your e-Book will be attached to that message.

Q:  Do I get a receipt/confirmation when I place my order?
A:  Yes.  As soon as you place your order, our payment processor, PayPal, sends it to you by e-mail.  This is the only thing you will receive, other than the e-Book itself.  Keep the confirmation; it is your receipt.

Q:  My e-Book is late and I need to inquire about my order; where and how should I inquire?
A:  It is rare for an order to be late; however, if this happens, the process is to send an e-mail to the e-mail address (pat at bellwitch dot org) provided on the PayPal confirmation.  We strive to respond to all inquiries within two (2) business days.  

~ If you have an e-mail filter or are behind a firewall, make sure our e-mail address is not blocked!  We are not responsible for missed communication due to a Customer's firewall or e-mail filter ~

Q:  I have decided that I no longer want the e-Book; are they refundable?
A:  e-Books are never refundable.  If there is a compatibility problem with the format of the e-Book, we will be glad to work with you in correcting the problem, provided that you have a basic understanding of how computers work.

Legal

Q:  May I copy or type from the e-Book and distribute the information to others?
A:  No.  That would be a copyright violation.

Q:  May I use the e-Book as a source for a book or movie that I am currently working on?
A:  Yes, provided that you follow all applicable copyright laws AND give proper credit.

 

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